How do I change my account email?
You can log in to your account and change it from your Profile > Edit Profile. Then go to the general tab to change your email.
What should I do if my payment fails?
If your payment fails or if your payment is debited from your account after a payment failure, it will be credited back within 7-10 days.
What is your cancellation policy?
You can now cancel an order when it is in packed/shipped status. Any amount paid will be credited into the same payment mode using which the payment was made
How do I check booking status ?
Please tap on “My booking” section or my profile under main menu of App/Website/M-site to check your booking status.
What is the check-in and check-out time?
The standard check-in time is 10:00 AM, and check-out is at 9:00 AM. Early check-in and late check-out requests are subject to availability and may incur additional charges.
How do I apply a coupon on my booking?
You can apply a coupon on cart page before booking confirmation. The complete list of your unused and valid coupons will be available under “My Coupons” tab of App/Website/M-site.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.